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FICO – PayThink: Too many innovation strategies place speed over discipline

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Ask any executive in any conference room: Do you have a digital transformation strategy? You will hear a confident, unequivocal “yes” every time.

Catch that same executive in an unguarded moment in the hallway between meetings; ask them how exactly are you translating that digital transformation strategy into tactical improvements to the processes and technologies you use to acquire, onboard and retain customers? You will hear a lot more uncertainty and equivocation.

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