American Express, the payments company, and Ethoca, a provider of collaboration-based technology solutions for merchants and card issuers, announced on Monday (Oct. 15) a collaboration to resolve issues quicker.
In a press release, the companies said the partnership is aimed at helping American Express merchants and card members in the U.S. to more quickly resolve disputes related to card purchases. American Express has deployed the Ethoca Eliminator solution in what it said is its latest step to help merchants reduce time and costs spent handling disputes.
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