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Authenticating a transaction can be a widely varied experience.
Call centers, particularly those dealing with financial transactions, have a strong need to be sure that the person on the other end of the line is actually their customer. The fact that most firms know that, and set up measures to properly authenticate those customers, is a good thing, said Chief Commercial Officer Dewald Nolte of Entersekt in a recent conversation with Karen Webster.
The fact that every institution seems to use a different authentication method, on the other hand, is less useful.
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