Dialect launches new automated back office platform

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Dialect is thrilled to announce the launch of its cutting-edge automated back-office platform.  Tasc is a proprietary platform that seamlessly integrates directly with 3rd platforms to support automation and streamline operational heavy activities.  Its platform supports organisations across: 

  • KYB / KYC 
  • Transaction monitoring 
  • PEP and sanctions fuzzy matches 
  • Dispute management  
  • Customer complaint handling 

Why automation matters

In today’s fast-paced financial landscape, the need for automation has never been greater. Regulatory pressures, an increased expectation of faster processing times, and a drive to reduce operational costs are all key factors driving automation, and through specially designed platforms and resource partners, these challenges can be easily addressed.     

The key benefits 

Tasc can support in reducing operational heavy activities through; 

  1. Faster processing times  
  1. Consistency in delivery and improved quality, reducing risks in errors whilst also driving down handling times 
  1. Scalability allows our clients to grow, leveraging technology and people expertise. This means we can increase activities without a proportional increase in resources, as speeds previously were not possible. 

There are multiple tangible benefits in introducing automation to back-office activities, and recent findings (The Imperatives for Automation Success (mckinsey.com)) show that 31% of businesses have fully automated at least one function in their organisation.  Dialect, through Tasc, coupled with resources, can add not only operational but also cost efficiencies to several different business functions that are critical to financial service organisations.   

Through Tasc, granular insight and metrics allow organisations to see real-time and historical data driving business improvements, operational efficiencies, improvement compliance through reporting, and cost savings supporting overall improved business performance. 

Article by Dialect Communications

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