Dialect launches MultiVox, an AI-powered voice solution delivering real-time multilingual support in 85+ languages to help payments firms scale globally.
Dialect, a leading provider of customer experience and back-office operations, launches MultiVox, an innovative AI-powered voice interpretation solution built to help payments firms expand internationally without the operational strain of multilingual customer support.
MultiVox integrates seamlessly into existing customer service operations, providing real-time, human-powered multilingual voice support in more than 85 languages. Available 24/7, the solution combines the speed and efficiency of advanced AI translation with the empathy and reliability of Dialect’s highly trained customer experience advisors. Every customer interaction is handled by Dialect team, ensuring that language never becomes a barrier to understanding, problem-solving, or delivering exceptional service.
“For fast-growing payments companies, customer trust is built through clear, accessible communication in every language they serve,” said Laura Scott, COO at Dialect. “MultiVox enables seamless, high-quality support in each customer’s own language, helping providers scale globally while continuing to deliver the responsive, human service their customers rely on.”
Designed with flexibility at its core, MultiVox allows payments firms to tailor the service to their operational needs. Companies can activate only the languages relevant to their markets, define operating hours, and customise key features to align with internal workflows. This adaptability ensures that support teams can scale efficiently as business needs evolve.
In addition to delivering seamless multilingual communication, MultiVox provides valuable insights through monthly reporting. Payments firms gain access to data and trends derived from customer interactions, helping them better understand their users, anticipate needs, and refine their global support strategies.
About Dialect
Dialect is a customer experience optimisation provider that delivers seamless 24/7 back- and front-office solutions. With a global footprint and a wealth of experience in the Payments industry, Dialect delivers seamless customer experience solutions across the UK, Europe, the US, the Middle East, and Singapore.
Through the front office solutions, Dialect provides first-line customer support to manage all types of queries via voice in 6 native languages, MultiLect, Dialect’s multilingual live chat available in over 75 languages, email, and social media messaging.
Back-office solutions are designed to manage all operations, including resource-intensive activities such as data processing, data entry, analysis, and management, using proprietary, innovative technology.
Front and back-office solutions can be easily twinned, allowing Dialect to deliver a seamless end-to-end customer experience.
Find more about Dialect at www.dialectcommunications.com and follow us on LinkedIn.
