Dialect partners with Monavate to provide second-line technical support and 24/7 emergency assistance, enhancing resilience in payments services.
Dialect, an award-winning customer experience provider within the Payments Sector, is thrilled to partner with Monavate, an FCA-authorised innovative card scheme sponsor. Our partner is a principal member of major card schemes, including Visa, Mastercard, and Discover, with a mission to simplify payments and empower businesses across various industries.
With this partnership, Dialect is providing a second-line technical support team to address technical queries from Monavate clients and partners, ensuring continued service delivery.
Neil Wake, CEO at Dialect, says, “Our partnership with Monavate marks an exciting milestone in Dialect’s journey to revolutionise customer experience in the payments industry. Monavate has innovation and expertise at heart in designing financial solutions, and we’re committed to providing unparalleled personalised support that not only meets but exceeds customer expectations. We are excited to work closely with the Monavate team.”
Mat Peck, CTO at Monavate, adds, “As we meticulously enhance every aspect of our Monavate platforms, partnering with Dialect to launch our 24/7 emergency support channel is an important step. Our clients trust us with critical, high-stakes payment flows, and this ensures they have direct access to expert support whenever the need arises. It’s another layer we’re adding to strengthen resilience, reliability, and confidence across our ecosystem.”
Both companies share a global footprint, and as they look to the future, Dialect and Monavate are excited to seek out new opportunities for growth and innovation.
About Dialect
With a global footprint and a wealth of experience in the Payments and Fintech industries, Dialect delivers 24/7 customer experience solutions worldwide, including the UK, Europe, the US, the Middle East, and Singapore.
Through the front office support, Dialect provides solutions through voice, email, live chat and social media messaging. Dialect provides support in 7 languages, including English, French, Spanish, Italian, Portuguese, Polish and Czech via voice. As part of their front-line support, Dialect provides live chat solutions through MultiLect, which is capable of supporting conversations in up to 75 languages, allowing our customers to expand their reach worldwide.
Back office solutions are designed to manage all operations and resource-intensive activities, such as data processing tasks, data entry, analysis, and management, using proprietary, innovative technology, Tasc. Designed for the Payments Sector, Tasc, the back-office platform, is capable of supporting Payments-focused tasks such as KYC/KYB enhanced and manual checks, PEP and sanctions fuzzy matches, transaction monitoring, AML flags, refund requests, dispute management (including chargebacks, representments, and arbitration cases), and customer complaints.
Dialect is also focused on providing solutions to meet sector regulations, such as the Consumer Duty Fourth Outcome, offering seamless services, rich insights, and data.
Find more about Dialect at www.dialectcommunications.com and follow us on LinkedIn.
About Monavate
Monavate is a Cambridge-based fintech company specialising in cutting-edge payment solutions. Committed to bridging the gap between traditional finance and decentralised technologies, Monavate empowers businesses and consumers with seamless, secure, and innovative payment experiences. Regulated in the UK and Europe, Monavate is an FCA-registered e-money institution and a principal member of Mastercard, Visa, and Discover, providing BIN sponsorship for some of the fastest-growing fintech card programmes.
Founded in 2020, Monavate’s track record speaks for itself:
- 6.3 million+ cards issued
- £6.5 billion+ in processed payments
- 40+ active programmes across fintech, embedded finance, and Web3
- Live in 50 countries across Europe, the UK, LATAM, and MENA (more to follow soon).
