Future of Payments
January 22, 2025
Dialect Communications, a provider of payment and fintech customer experience outsourcing, has agreed on a partnership with FinPay, a prepaid gift card provider based in Poland, to deliver personalised customer support tailored to their clients’ and cardholders’ needs.
This partnership aims to provide full multilingual customer support for FinPay’s customers through email, voice, and live chat, which can support multiple languages.
The collaboration between Dialect Communications and FinPay is set to enhance the overall customer journey, ensuring that every interaction is seamless and efficient. By leveraging Dialect’s expertise in customer experience, gift cards and the wider payment sector, FinPay can deliver multilingual support to its customers, promptly addressing enquiries via their preferred channel.
The multilingual capabilities of Dialect ensure FinPay customers based in the Czech Republic receive the support they need in their native language. This approach enhances customer satisfaction and enriches the overall use experience by personalising every communication.
Neil Wake, CEO of Dialect, expressed his enthusiasm about the collaboration, stating, “We are thrilled to offer FinPay a comprehensive omnichannel multilingual solution, ensuring seamless support for their customers in the Czech Republic. I am confident that our approach will deliver significant value to FinPay’s customers by making every interaction personalised and efficient. This partnership is a crucial step in our mission to overcome language barriers and enable businesses to provide fully customized solutions to their clients.”
He added, “Our partnership not only supports FinPay’s expansion into the Czech market but also facilitates their growth into new markets beyond.”
Magdalena Maladyn, CEO of FinPay commented, “Dialect team has extensive experience in the Gift Card Sector, and their multilingual customer support capabilities have been beneficial, enabling FinPay to expand into new markets seamlessly. Their personalised approach ensures all FinPay customers receive the support they need, when they need it, in their preferred language.”
About Dialect
Dialect is a customer experience optimisation provider delivering seamless 24/7 back and front office solutions. With a global footprint and a wealth of experience in the Payments and Fintech industries, Dialect delivers seamless customer experience solutions across the globe, including the UK, Europe, the US, the Middle East, and Singapore.
Through the front office solutions, Dialect provides first-line customer support to manage all queries via voice in 7 native languages, via MultiLect, Dialect’s multilingual live chat available in over 75 languages, and email and social media messaging.
Back-office solutions are designed to manage all operationally resource-heavy activities such as data processing tasks, data entry, analysis and management using proprietary innovative technology. Tasc, their back-office platform, is capable of supporting Payments focused tasks such as KYC/KYB enhanced and manual checks, PEP and sanctions fuzzy matches, transactions monitoring and AML flags, refund requests, dispute management such as chargebacks, resentments and arbitration cases and customer complaints.
Front and back-office solutions can be easily twinned, allowing Dialect to deliver a seamless end-to-end customer experience.
Find more about Dialect at www.dialectcommunications.com and follow us on LinkedIn.
About FinPay
FinPay specialises in providing prepaid gift card programs tailored for shopping centres and retail clients in the Czech Republic. By offering fully customisable solutions and seamless integrations into retail settings, FinPay ensures a flexible and convenient gifting experience for businesses and consumers.
The company prides itself on its innovative approach, leveraging extensive experience in the gift card sector and a commitment to meeting each client’s and their customer’s unique needs. FinPay’s dedicated team collaborates closely with retail clients to design and implement gift card programs that align with brand values, delivering a frictionless gifting experience across multiple sales channels.
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