Dialect Communications, the Payments and fintech specialist business outsource provider, is pleased to provide a personalised multilingual and multichannel customer experience solution to Committee, the app turning the management of traditional committee collections into a digital experience.
With people and communities at heart, the Committee app is designed to offer the traditional experience of managing a Chit, Komiti, Pardna, Adashe, Ekub, or Esusu in a seamless app.
By leveraging Dialect’s multi-language capabilities in the CX sector, combining this with a deep understanding of the Committee and what drives queries, customers can expect to receive immediate guidance and support, receiving a standout customer experience.
Neil Wake, CEO at Dialect, said, “Dialect is very excited to work with the Committee on their innovative multicultural app by providing personalised multilingual support to assist their customers at every touch point. Dialect is a people-focused company, and we understand the importance of clear and effective communication in building strong and long-lasting customer relationships. By offering multilingual support, Committee can be confident customers receive support in their native languages. We are committed to delivering exceptional service, and I look forward to collaborating closely with the Committee team.”
Safwan Burki, co-founder and CPO at Committee added, “Committee is an innovative app designed to bring the experience of managing committees and other like-minded traditions into the digital age. Partnering with Dialect ensures our users get the support they need in their language to focus on what matters. Staying connected and making things happen together.”
About Dialect
Dialect is a customer experience optimisation provider delivering seamless 24/7 back and front office solutions. With a global footprint and a wealth of experience in the Payments and Fintech industries, Dialect delivers seamless customer experience solutions across the globe, including the UK, Europe, the US, the Middle East, and Singapore.
Through the front office solutions, Dialect provides first-line customer support to manage queries via voice in 7 native languages, via MultiLect, and through Dialect’s multilingual live chat available in over 75 languages, email, and social media messaging.
Back office solutions are designed to manage all operationally resource-heavy activities such as data processing tasks, data entry, analysis and management using proprietary innovative technology. Tasc, their back office platform, is capable of supporting Payments focused tasks such as KYC/KYB enhanced and manual checks, PEP and sanctions fuzzy matches, transactions monitoring and AML flags, refund requests, dispute management such as chargebacks, representments and arbitration cases and customer complaints.
About Committee
Committee is an innovative app that turns the management of traditional committee collections into a digital experience. Whatever you call it, Chit, Komiti, Pardna, Adashe, Ekub, or Esusu, the Committee app is designed with people and communities at heart.
With a focus on fostering connections and empowering communities, the app provides a modern platform that honours the collaborative traditions at the heart of these practices. Committee’s commitment to simplicity, accessibility, and inclusivity ensures that users can focus on building stronger ties with their groups while enjoying the convenience of a digital app.
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