Dialect, a BPO customer experience, service optimisation and solution expert that provides frictionless customer support solutions within the payments industry, is delighted to provide a fully integrated front-line solution to Caxton, a dual FCA-regulated payment service provider specialising in international payments, travel money, expense management, accounts payable, and faster payroll payments.
Dialect and Caxton share a common vision of delivering 5-star service to customers. This ethos has underpinned their collaboration, with Caxton investing heavily to ensure Dialect became a true extension of its business. This was achieved through months-long intensive training of the Dialect team, ensuring customers received seamless and cohesive support.
This collaborative effort showcases the expertise of stakeholders from both companies, prioritising customer satisfaction and innovation. By leveraging each other’s strengths, we have crafted a fully personalized solution that not only meets Caxton’s high standards of customer support but also anticipates future needs.
By utilising its expertise in the Payments and Fintech sectors, Dialect aims to meet the high standards required to assist Caxton’s customers with consistent and unparalleled support.
Neil Wake, CEO at Dialect, said, “We are thrilled to partner with a pioneer in the fintech and payments industry, delivering exceptional customer support to Caxton’s customers. Our teams have worked diligently to ensure a seamless integration, and I am confident this collaboration will bring significant value to all stakeholders involved.”
Alana Parsons, COO at Caxton, said, “When our customers need support, they expect immediate, reliable assistance. By partnering with Dialect, we’re enhancing our promise to be available 365 days a year. Dialect’s expertise and training of our systems ensures that every call is handled with the same care and attention as if it were from a member of our own team, delivering the seamless support experience our customers deserve, no matter when they need us.”
About Dialect
Dialect is a customer experience optimisation provider delivering seamless 24/7 back and front office solutions. With a global footprint and a wealth of experience in the Payments and Fintech industries, Dialect delivers seamless customer experience solutions across the globe, including the UK, Europe, the U.S, the Middle East, and Singapore.
Through the front office solutions, Dialect provides first-line customer support to manage all types of queries via voice in 7 native languages, via MultiLect, and through Dialect’s multilingual live chat available in over 75 languages, email, and social media messaging.
Back office solutions are designed to manage all operationally resource-heavy activities such as data processing tasks, data entry, analysis and management using proprietary innovative technology. Tasc, their back office platform, is capable of supporting Payments focused tasks such as KYC/KYB enhanced and manual checks, PEP and sanctions fuzzy matches, transactions monitoring and AML flags, refund requests, dispute management such as chargebacks, representments and arbitration cases and customer complaints.
Dialect is focused on providing solutions to meet sector regulations, such as Consumer Duty Forth Outcome, and providing seamless services and rich insights and data.
Front and back office solutions can be easily twinned, allowing Dialect to deliver a seamless end-to-end customer experience.
Find more about Dialect at www.dialectcommunications.com and follow us on LinkedIn.
About Caxton
Caxton is a pioneering UK fintech redefining payments through its Software as a Financial Service (SaaFS) platform. An FCA regulated business, it has been at the forefront of delivering customer-centric financial solutions for over two decades.
Utilising its proprietary API CXTN, Caxton provides a secure and streamlined means for individuals and businesses to manage and transfer funds easily and quickly through a full suite of payment functionalities, in a safe and user-friendly environment.
Caxton prides itself on its commitment to security, innovation and service excellence.
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