Dialect and RTGS.global partner to deliver 24/7 customer support for real-time cross-border settlement, enhancing reliability and client experience globally.
Dialect, an award‑winning provider of customer support and back‑office services specialising in the Payments and Fintech sectors, is excited to work with RTGS.global, a UK‑based fintech delivering real‑time, 24/7 cross‑border settlement solutions to international financial institutions.
Through this collaboration, Dialect will provide RTGS.global with seamless, round‑the‑clock first‑line customer support, ensuring that clients across global markets receive timely, high‑quality assistance whenever they need it. The partnership brings together Dialect’s operational excellence and deep industry expertise with RTGS.global’s cutting‑edge settlement-enabling technology, creating a powerful foundation for enhanced service reliability and customer experience.
“We are thrilled to partner with RTGS.global, a company that shares our commitment to innovation, resilience, and exceptional customer service” said Neil Wake, CEO at Dialect. “Supporting a real‑time settlement platform requires a support model that never sleeps, and Dialect is proud to deliver the 24/7 coverage to support RTGS.global customers.”
RTGS.global is a cross-border connectivity platform that enables rapid, cost-effective transfers between financial institutions, providing worldwide coverage through a single API integration. As demand for real‑time settlement continues to grow, the need for always‑available customer support becomes essential.
“Real-time settlement raises the bar for everything around it, especially the customer experience. If we want to be able to move money securely and efficiently around the world, 24/7, support cannot be confined to business hours or constrained by geography”, said Felipe Hillard, chief commercial officer at RTGS.global. “Partnering with Dialect ensures our clients have immediate access to knowledgeable, responsive support at any time, reinforcing the reliability and trust that underpin our platform. This collaboration strengthens our ability to scale globally while maintaining the high standards our network depends on,” he added.
The partnership highlights both organisations’ commitment to strengthening the global payments ecosystem through reliability, innovation, and customer‑centric solutions.
