Champneys selects Planet to deliver luxury payments for guests across its UK locations

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  • Enhances the guest experience with more choice of payment methods across reception, health and wellness, and bar and restaurant, including contactless and digital wallets
  • Planet generates additional revenue for Champneys through its full suite of integrated Hospitality payments services
  • Guests enjoy the clarity and convenience of being able to pay in their own currency

Planet, a global integrated payments leader, has today announced it’s been selected by Champneys to provide a fully integrated suite of Hospitality payments services on a single all-in-one platform across its UK luxury hotels, health spas and resorts.

This puts guests in complete control of their payments, giving them the confidence to spend freely, however and wherever they want to pay. Guests enjoy convenience and security with unified payments across the reception, spa and wellness suite, bar and restaurant. They will experience a wide choice of faster and safer payment methods, including high value contactless and digital wallets.

International visitors can also pay in their own currency, helping Champneys to welcome their guests back as they start to return to the UK.

Staff can process payments anywhere across the resort and make safer touch-free transactions, further enhancing the luxury experience for guests, using the very latest state-of-the-art android mobile payments technology.

Staff members can securely store guest card data for any additional charges made during their stay without asking for payment details again, thanks to Planet’s tokenisation services. This makes the experience easier for guests who can pay for treatments and services anywhere across the spa resorts and hotels, and safer as it reduces interaction with staff.

Champneys will generate additional opportunities to wow guests and drive more revenue through enhanced loyalty programmes. This is because their CRM system will be enhanced with rich payments data, insight and tokenisation.

The payments service uses Planet’s gateway technology, which is fully integrated with Resort Suite’s Property Management Systems (PMS) and Point of Sale (POS) system.

“We needed to find a payments company that shares our vision of delivering a luxury guest experience when they visit. Providing a wider range of payments options all on one stylish android terminal, fully integrated to our systems, allows us to deliver this.” said Nicola Eager, Commercial Director, Champneys

“We’re committed to providing our guests with a five-star experience at Champneys,” said Nicola Eager, Commercial Director at Champneys. “We needed to find a payments company that shares our vision of delivering a luxury guest experience when they visit. Providing a wider range of payments options all on one stylish android terminal, fully integrated to our systems, allows us to deliver this. The support we’ve enjoyed from the whole team at Planet has been first-class as we’ve got ready to welcome our guests back after lockdown.”

“We take great delight in helping our Hospitality customers deliver a complete payments service for their guests,” said Steve O’Donovan, Chief Payments Officer at Planet. “We’re really excited to be winning new customers in the Hospitality and Food & Beverage sectors across acquiring and processing, currency conversion and gateway services. As our customers embrace digital technology, we can support them with a better payment experience for guests via a single omni-commerce platform. This greatly reduces complexity and cost, as well and improving the guest experience and driving more revenue.”

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