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Fraud prevention technology detects anomalies in typical user online behavior patterns to identify potential threats.

20th September 2021 – CaixaBank has worked together with the start-up Revelock, recently acquired by Feedzai, to develop a solution based on artificial intelligence and aimed at preventing fraud in digital banking channels. The partnership comes as part of CaixaBank’s wider strategy of collaboration with start-ups to identify key talent and accelerate innovation.

The technology, which is already integrated into CaixaBankNowCaixaBank‘s online banking platform, detects alterations in customers’ habitual patterns of behavior during online transactions that could be the result of attempted fraud by cybercriminals, regardless of the type or sophistication of threat technique being used.

The solution continuously assesses users’ online interactions and works to identify cybercriminals hiding among legitimate customers, providing greater security and mitigating future risks.



Through this partnership,CaixaBank is reinforcing its strategy of applying cutting-edge technology to the digitization of its processes, the creation of new financial services and fraud control. It is also making progress in the application of biometrics to its security strategy, a technology that reinforces identification security while remaining invisible to the customer, maintaining a frictionless customer experience.

CaixaBank has been a global pioneer in the development of projects involving biometric technology, such as leveraging facial recognition at ATMs to make withdrawals without entering a PIN.


Collaboration with start-ups

The project is also the result of the bank’s commitment to a strategy of collaboration with start-ups, which enables the bank to improve its agility and efficiency in innovation, speed up the time from idea to implementation, and identify talent. In turn, for start-ups, collaborating with companies like CaixaBank allows them to scale quickly.

CaixaBank has been working with Revelock on digital security and fraud prevention projects since 2015.


CaixaBank, a leader in innovation

Technology and digitalization are key to CaixaBank‘s business model, which has more than 10 million digital customers, the largest digital customer base in Spain.

Thanks to its digital transformation strategy,CaixaBank has become one of the most highly rated banks in the world for the quality of its digital products and services, with awards such as “Best Bank in the World in Retail Banking 2020” and “Best Bank in Spain 2020” from the US magazine Global Finance.

These awards are in addition to those obtained in the field of digital banking, such as “Best Digital Bank in Retail Banking in Spain 2020”, and in the field of private banking, in which CaixaBank has been chosen “Best Private Banking Institution in Europe for its culture and digital vision 2020”.

Revelock, a Feedzai Company

Revelock enables financial services and fintech companies to reveal and respond to online identity impersonation & manipulation attacks without hindering the customer experience. The Revelock Fraud Detection & Response (FDR) Platform combines behavioral biometrics, network and device assessment with hybrid AI and Deep Learning to create a BionicID™ which enables banks and other financial services providers to ‘Know Your User’ (KYU), spot bad actors and mitigate risk regardless of the type of attack.

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