Bridging the Gap: allpay Limited and the Importance of Payment Providers Collaborating with OTC Networks

Allpay logo

Share this post

In an ever-evolving digital landscape, where online banking and digital payment methods are on the rise, it’s crucial to remember that not everyone has fully embraced this shift. At allpay Limited, we understand that financial inclusivity means catering to a diverse range of payment preferences, and that’s why we are passionate about working with Over-the-Counter (OTC) networks like the Post Office to ensure everyone has access to secure, convenient bill payment options.

Embracing Change: The Digital Revolution

Over the past decade, we’ve witnessed a significant transformation in the way people manage their finances. Traditional banking methods, such as visiting a physical bank branch or writing cheques, have gradually given way to the convenience of online banking and digital wallets. These changes have undoubtedly streamlined many aspects of our financial lives, offering speed and efficiency like never before.

The Unbanked and Underserved

However, it’s essential to recognise that not everyone has embraced this digital revolution. There are still individuals who prefer in-person transactions for various reasons, including a lack of access to the internet, concerns about security, or simply a personal preference for face-to-face interactions. For these people, Over-the-Counter (OTC) transactions remain a vital part of their financial routine.

The Role of OTC Networks

This is where OTC networks like the Post Office play a crucial role. These networks provide a lifeline for the unbanked and underserved populations, offering a place where bills can be paid, financial transactions can be conducted, and essential services accessed. They bridge the gap between traditional and digital banking, ensuring that no one is left behind in our increasingly digital world.

allpay Limited’s Commitment

At allpay Limited, we are committed to promoting financial inclusivity. We believe that everyone should have access to secure and hassle-free bill payment options, regardless of their preferred banking method. Our collaboration with OTC networks like the Post Office is a testament to this commitment.

Why It Matters

  1. Personal Preferences

People have different banking preferences, and we respect that. For some, the personal touch and assurance of an OTC transaction are irreplaceable.

  1. Digital Divide

Not everyone has easy access to the internet or digital devices. Collaborating with OTC networks ensures that these individuals are not excluded from essential financial services.

  1. Security

Concerns about online security are valid. OTC networks provide a secure and trusted environment for financial transactions.

Our Vision for the Future

As we continue to embrace the digital age, we remain dedicated to serving the diverse needs of our customers. Our partnership with OTC networks is just one example of how we are working to make bill payments more accessible and convenient for everyone.

Together with OTC networks like the Post Office, we are bridging the gap between traditional and digital banking, ensuring that no one is left behind. Financial inclusivity is not just a goal—it’s a responsibility, and we are proud to be at the forefront of this important mission.

Find out more about our collaboration with OTC networks here.

More To Explore


Are you a member of The Payments Association?

Member benefits include free tickets, discounts to more tickets, elevated brand visibility and more. Sign in to book tickets and find out more.


Log in to access complimentary passes or discounts and access exclusive content as part of your membership. An auto-login link will be sent directly to your email.

Having trouble signing?

We use an auto-login link to ensure optimum security for your members hub. Simply enter your professional work e-mail address into the input area and you’ll receive a link to directly access your account.

First things first

Have you set up your Member account yet? If not, click here to do so.

Still not receiving your auto-login link?

Instead of using passwords, we e-mail you a link to log in to the site. This allows us to automatically verify you and apply member benefits based on your e-mail domain name.

Please click the button below which relates to the issue you’re having.

I didn't receive an e-mail

Tip: Check your spam

Sometimes our e-mails end up in spam. Make sure to check your spam folder for e-mails from The Payments Association

Tip: Check “other” tabs

Most modern e-mail clients now separate e-mails into different tabs. For example, Outlook has an “Other” tab, and Gmail has tabs for different types of e-mails, such as promotional.

Tip: Click the link within 60 minutes

For security reasons the link will expire after 60 minutes. Try submitting the login form again and wait a few seconds for the e-mail to arrive.

Tip: Only click once

The link will only work one time – once it’s been clicked, the link won’t log you in again. Instead, you’ll need to go back to the login screen and generate a new link.

Tip: Delete old login e-mails

Make sure you’re clicking the link on the most recent e-mail that’s been sent to you. We recommend deleting the e-mail once you’ve clicked the link.

Tip: Check your security policies

Some security systems will automatically click on links in e-mails to check for phishing, malware, viruses and other malicious threats. If these have been clicked, it won’t work when you try to click on the link.

Need to change your e-mail address?

For security reasons, e-mail address changes can only be complete by your Member Engagement Manager. Please contact the team directly for further help.

Still got a question?