Our latest insights

Bottomline Wins Gold Stevie Award for Customer Contact Centre of the Year

Share this post

Bottomline Wins Gold Stevie Award for Customer Contact Centre of the Year

Follows receipt of UK Customer Service Excellence Standard for 10th Successive Year

PORTSMOUTH, NH (February 23, 2021) – Bottomline (NASDAQ: Payments AssociationY), a leading provider of financial technology that makes complex business payments simple, smart and secure, announced today that it took home a Gold Stevie Award at the 15th Stevie Awards for Sales & Customer Service. Bottomline was recognized as a winner in the Contact Center of the Year category for technology industries.

“Delivering on our promise and guiding principle to delight customers is an ongoing journey,” said Kim Hannemann, Chief Customer Officer, Bottomline. “During a year of great challenge for businesses around the world, it’s the combination of smart people, process and technology united in focus that has further advanced our ability to deliver delightful experiences across every customer interaction. Leveraging a data-driven, technology-centric approach, we continue to find new and innovative ways to provide our customers with a world-class experience.”

Bottomline’s entry highlighted the company’s clear focus on customer delight. Over the last year, the journey included implementing a Knowledge Centered Service approach, significant modernization of the customer care portal—focused on experience and personalization, and standardization of case handling workflow globally. Judges highlighted Bottomline’s focused customer-centric culture, well-planned business execution, and continuous improvement efforts.

This win is the third Stevie Award presented to Bottomline in as many years. Previously, Bottomline was recognized in the Contact Center and Customer Service Technology categories.

The Stevie Awards for Sales and Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals.

The win comes on the heels of Bottomline being awarded the UK Customer Service Excellence Standard for the tenth successive year.  Bottomline achieved full compliance or compliance plus across all accreditation criteria. Assessors highlighted Bottomline’s focus on the wellbeing of its customers and its demonstrably resilient business continuity process through the pandemic. The Customer Service Excellence standard tests those areas that research indicates are a priority for customers—with particular focus on delivery, timeliness, information, professionalism and employee engagement.

More To Explore

Login or Register

Don't have an account?

Are you part of the Payments Association community?

Not yet set up your login for the Payments Association Community Platform? Set it up now

Set up a free account for instant access to our content

You don’t need to be an Payments Association member to view the majority of our content. Simply enter your details below once to set up your login details and get access to our library of whitepapers, podcasts, consultation papers, webinars and more.

First Name*
Last Name*
Company Name*
Job Title*
Business Email Address*
Confirm Password*
The Payments Association exist to help drive the industry forward. As such the Payments Association may contact you about any future content or events that we think you may have a legitimate interest in. We will store your information securely and will never share your details with third parties other than the relevant resource(s) sponsor(s)/curator(s). You may opt out at any time. By clicking register you are agreeing to the terms of our Privacy Policy.

← back