Bottomline Enables StepChange Debt Charity in the Launch of New Coronavirus Payment Plan

Share this post

Please find here:



LONDON, UK (22 October 2020) – Bottomline (NASDAQ: Payments AssociationY), a leading provider of financial technology that makes complex business payments simple, smart and secure, today commented on the launch of the Coronavirus Payment Plan, a debt management program offered by StepChange Debt Charity, and created in consultation with the UK Government.

Bottomline’s PTX payment platform is enabling the StepChange program to collect available funds from individuals, manage debt payment plans and associated official correspondence, and disburse the agreed payments as negotiated with creditors across the country.

“Setting up mandates, managing payment plans, and collecting or paying variable amounts on a recurring basis can be a complicated and time-consuming process, aggravated by potential fraud and manual error if not managed properly,” said Nigel Savory, Managing Director of Europe, Bottomline. “Bottomline’s PTX payment platform provides a simple, smart and secure way to automate and ease that process.”

Responsible for managing StepChange’s technology and architecture, Lorna Allan, CIO of StepChange Debt Charity, explained “The coronavirus pandemic has created a period of widespread financial instability for households, with many people receiving unforeseen knocks to their finances. That’s why we have developed CVPP, a product to help those who need to get back on their feet quickly. In a similar way to longer-term payment plans, StepChange will work with CVPP applicants to determine the number of creditors they have, what they owe, and what they are able to pay. StepChange will then liaise with all creditors on behalf of the client, who will be required to make one single payment per month to StepChange as per their agreed plan for the next 12 months – with the option to leave or to switch to a different debt solution if their circumstances change during that period.

“To manage these payments, we needed to rely on proven technology that could be rapidly deployed. Having worked with Bottomline for many years, we naturally turned to them to handle the seamless disbursement of our clients’ debts to their creditors. Their services have not let us down during our long relationship, and therefore it was a natural decision to work with Bottomline to implement PTX on CVPP to ensure the smooth and ongoing transfer of funds for our clients throughout their payment plans.”

Savory added, “It’s a privilege to be involved in this program with StepChange as they offer hundreds of thousands of individuals a way to help manage their debt during this difficult time.”


About StepChange Debt Charity:

StepChange Debt Charity is the UK’s largest debt advice charity, contacted by around 600,000 people a year and providing free, full, independent debt advice to more than 300,000.

Founded in 1993, StepChange supports people experiencing debt problems through telephone and online services, and campaigns for change to reduce the harm and stigma associated with debt.

Media Enquiries:

General – 0207 391 4598 //
Out of hours – 07985 404153

Media Centre

How your readers can get help with their debts

We provide the UK’s most comprehensive debt advice service, from budgeting tips through to managing debt solutions that enable to people to pay off or clear debts. All our free debt advice is available by phone or on our website.

StepChange is currently experiencing problems with imposter firms, who pass themselves off as the charity in online adverts. As these imposters are prominent online, if you are directing an advice seeker towards our services, please include a direct link to our website:

Our Helpline: 0800 138 1111

More To Explore


Are you a member of The Payments Association?

Member benefits include free tickets, discounts to more tickets, elevated brand visibility and more. Sign in to book tickets and find out more.


Log in to access complimentary passes or discounts and access exclusive content as part of your membership. An auto-login link will be sent directly to your email.

Having trouble signing?

We use an auto-login link to ensure optimum security for your members hub. Simply enter your professional work e-mail address into the input area and you’ll receive a link to directly access your account.

First things first

Have you set up your Member account yet? If not, click here to do so.

Still not receiving your auto-login link?

Instead of using passwords, we e-mail you a link to log in to the site. This allows us to automatically verify you and apply member benefits based on your e-mail domain name.

Please click the button below which relates to the issue you’re having.

I didn't receive an e-mail

Tip: Check your spam

Sometimes our e-mails end up in spam. Make sure to check your spam folder for e-mails from The Payments Association

Tip: Check “other” tabs

Most modern e-mail clients now separate e-mails into different tabs. For example, Outlook has an “Other” tab, and Gmail has tabs for different types of e-mails, such as promotional.

Tip: Click the link within 60 minutes

For security reasons the link will expire after 60 minutes. Try submitting the login form again and wait a few seconds for the e-mail to arrive.

Tip: Only click once

The link will only work one time – once it’s been clicked, the link won’t log you in again. Instead, you’ll need to go back to the login screen and generate a new link.

Tip: Delete old login e-mails

Make sure you’re clicking the link on the most recent e-mail that’s been sent to you. We recommend deleting the e-mail once you’ve clicked the link.

Tip: Check your security policies

Some security systems will automatically click on links in e-mails to check for phishing, malware, viruses and other malicious threats. If these have been clicked, it won’t work when you try to click on the link.

Need to change your e-mail address?

For security reasons, e-mail address changes can only be complete by your Member Engagement Manager. Please contact the team directly for further help.

Still got a question?