In today’s fast-paced digital landscape, managing payment disputes and chargebacks has become a significant challenge for businesses, especially in the e-commerce sector. Chargebacks, often triggered by fraud or customer disputes, can severely impact a company’s revenue, reputation, and operational efficiency. That’s where avoided.io comes in, offering state-of-the-art Intelligent Chargeback Management Software that empowers businesses to tackle chargebacks before they become a financial burden.
As a proud scale-up member of The Payments Association, avoided.io is committed to helping businesses of all sizes reduce chargeback occurrences, streamline dispute resolution, and improve overall payment security. Let’s dive into the key features and services avoided.io has to offer.
Avoided.io is a robust chargeback prevention and management platform designed to help merchants seamlessly prevent, fight, and analyse chargebacks. By integrating real-time data sharing, artificial intelligence, and advanced fraud detection tools, avoided.io offers a comprehensive solution to address one of the most pressing issues in modern payments.
With our intelligent chargeback management software, merchants can reduce the risks associated with payment disputes, save valuable time, and safeguard their revenue streams.
1. Real-time fraud detection and prevention: Avoided.io leverages advanced fraud detection technology to identify suspicious transactions in real-time. This proactive approach enables merchants to stop chargebacks before they even occur. Using machine learning algorithms and behaviour analytics, Avoided.io detects fraudulent activity patterns, giving businesses the tools to block unauthorised transactions and protect their bottom line.
2. Order validation—Collaborating with banks: One of the standout features of Avoided.io is the Order Validation process, which helps businesses combat friendly fraud (where legitimate transactions are disputed unintentionally). This feature allows merchants to share essential transaction details—such as return policies, product descriptions, and shipping information—directly with the cardholder’s bank when a dispute is initiated. This real-time exchange of information enables the bank to investigate and resolve the dispute on behalf of the merchant, making the chargeback process smoother and more effective.
Key integrations:
3. Prevention alerts – early warning system: Avoided.io provides Prevention Alerts to give businesses advance notice when a transaction has been disputed. This crucial alert allows merchants extra time to investigate, assess whether a refund can resolve the issue, and communicate directly with the bank to prevent a chargeback.
Key integrations:
4. Rapid dispute resolution (RDR): Avoided.io enables businesses to automatically resolve disputes through its Rapid Dispute Resolution (RDR) feature. Merchants can set criteria for disputes for which they are willing to accept liability, such as specific reason codes or transaction amounts. Once these criteria are met, the platform automatically issues refunds to the customer, saving time and reducing manual intervention. RDR ensures businesses manage disputes efficiently without wasting resources on cases where liability is clear, streamlining the chargeback process.
5. Comprehensive chargeback management: By combining all these features into a single platform, Avoided.io provides businesses with a holistic view of their chargeback activity. Merchants can track and manage disputes, access detailed analytics to identify trends, and receive actionable insights to improve fraud prevention strategies. The platform centralises chargeback data, allowing businesses to act quickly and efficiently, ensuring a cost-effective chargeback management process.
As a proud scale-up member of The Payments Association, avoided.io is positioned at the forefront of the payments industry, continuously working to improve payment security and streamline chargeback management. Our membership allows us to stay connected with industry leaders, gain insights into emerging trends, and participate in collaborative initiatives that push the boundaries of fraud prevention and dispute resolution. Through The Payments Association, we aim to drive thought leadership, advocate for better chargeback management practices, and contribute to the ongoing development of secure, efficient payment systems.
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