Maayan has updated its customer portal with streamlined payment workflows, enhanced reporting and e-invoicing to simplify payment management at scale.
Managing payments at scale means coordinating growing transaction volumes, workflows, and reporting requirements across the business. As activity increases, teams need tools that help them maintain visibility, work efficiently, and stay in control of day-to-day payment processes.
With this operational reality in mind, we’ve released a series of updates to Maayan’s customer portal to simplify routine workflows, improve access to key information, and create a clearer experience for managing transactions.
Why we decided to rethink the customer portal experience
As our customers’ businesses expand, their operational needs become more sophisticated. Transaction flows become harder to coordinate, reporting demands increase, and small inefficiencies begin to compound.
We saw these pressures reflected in structured customer feedback, platform usage data, and internal analysis. Together, these inputs highlighted a consistent priority: customers wanted greater clarity, efficiency, and ease of use in their day-to-day payment operations.
That insight drove our decision to update Maayan’s customer portal. The goal was not simply to add new features, but to improve how the platform works as a whole.
As Sergei Guriev, Maayan’s CPO, explains, “For us, innovation is about removing friction and making powerful tools feel effortless.”
Achieving this objective meant rethinking how customers interact with the portal at every stage, from accessing information to completing routine tasks.
A closer look at Maayan’s new and improved customer portal
To make the portal even more useful, we’ve improved usability, workflow management, reporting, and performance.
Here’s what’s new in Maayan’s customer portal:
- A redesigned interface: A cleaner layout and more intuitive navigation make it easier for customers to access key functions and move between tasks.
- Streamlined workflows: We’ve reduced the number of steps required for routine actions such as creating payments, adding beneficiaries, and managing account activity.
- New e-invoicing functionality: Customers can now manage a broader range of payment-related activities within a single environment.
- Enhanced reporting: Improved reporting capabilities make it easier for customers to understand activity and performance and access the information they need.
- Improved performance: The update includes performance improvements designed to keep the Maayan platform fast, reliable, and responsive as customers scale their operations.
A smoother way for customers to manage daily payment activity
We designed the updated customer portal to make everyday payment management clearer and easier to control. When customers can move through the platform more naturally, they spend less time navigating between tasks and more time focusing on their core operations.
That difference matters in daily workflows. Customers can review activity, take action, and follow up on payment tasks with less friction, helping teams manage their operations more efficiently throughout the day.
Clearer visibility also helps customers stay closer to what’s happening across their transaction workflows. With information easier to find and reporting easier to use, teams can understand activity and performance more quickly and respond with greater confidence.
Together, these improvements create a smoother customer experience. The updated customer portal reduces manual effort, simplifies routine tasks, and supports more efficient payment management as operational needs grow.
What comes next for Maayan’s customer portal
Continuous improvement is central to Maayan’s approach to product development.
As Irina Pizova, Maayan’s CMO, notes: “Great products should evolve alongside the businesses they support, creating confidence, efficiency, and a better experience every day.”
That principle will continue to guide how we develop Maayan’s customer portal, along with our other payment tools. We’ll keep refining workflows, improving visibility, and introducing capabilities that help customers manage day-to-day operations more efficiently as their needs evolve.
Over time, we see the customer portal becoming a more proactive part of the Maayan platform. Clearer insights, smarter automation, and more streamlined controls will help customers understand what’s happening across their payment activity and take action with greater confidence.
At Maayan, we believe managing payments doesn’t have to feel complex. With the right tools, it can be clear, efficient, and easy to navigate, even at scale. Our latest customer portal updates move us closer to that goal.
