A decade ago, cash and cards ruled payments. Today, digital payment methods are transforming how consumers pay. Staying abreast of this evolution can help merchants meet mounting customer expectations, drive growth and stand apart from competitors.
To help merchants keep up with the unprecedented pace of change, Worldpay has launched the ‘Global Payments Report 2025‘, a comprehensive guide to the trends defining and shaping the industry.
“Consumer payment preferences have changed dramatically since we launched the first edition of the Worldpay Global Payments Report in 2015,” says Adam Coyle, chief strategy officer at Worldpay. “A confluence of factors—advancements in smartphone technology, the exponential growth of fintech and supportive regulatory frameworks, combined with changing consumer expectations, have fundamentally transformed how we make payments.”
In addition to ten years’ worth of reports to draw from and analyse, Worldpay surveyed 67,000 consumers across 40 markets to understand the past, present, and future of payments. This revealed how consumer payment preferences have changed and forecasted what’s next.
As the rate of change continues to accelerate, there will be further growth and transformation in digital payments, both in e-commerce and POS settings. Whilst the global e-commerce market has experienced some post-pandemic slowdown, it’s forecast to grow at double the rate of POS to 2030 (8% compound annual growth rate compared to 4%), inevitably powering further digital expansion.
By 2030, Worldpay estimates that 79% of e-commerce transaction value will be via digital payments.
At the heart of all this payment change are the customers whose expectations are evolving alongside new technologies. With more choice, flexibility, and convenience available to consumers everywhere, merchants are now operating in an environment where high expectations of user experience and rapid innovations can make it hard to know what to prioritize.
‘The Worldpay Global Payments Report‘ serves as a guide to what’s “now” and “next” in payments, revealing a complex global picture with market-level nuances, complexities and broader trends relevant to businesses both big and small, global and local.
Download your copy today of the past, present, and future payments.
Worldpay is an industry-leading payments technology and solutions company with unique capabilities to power omni-commerce worldwide. Our processing solutions allow businesses of all sizes to take, make, and manage payments in person and online from anywhere in the world.
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