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Thought Leadership Session: Customer Disputes, Chargebacks and Double Credits

17th March 2021 | Day 2 of PAY360 Virtual Conference
Be the first to hear the results of primary research completed by the Payments Association into the increasingly important topic of customer disputes, the chargeback process and instances of double credits being issued for the same disputed transaction. Our expert panel of network, issuer, merchant acquirer and solution provider will discuss the topic, hear how COVID has amplified the problem, identify reasons for double credits and make recommendations for improvements to benefit all stakeholders.
Speakers:
Mark McMurtrie, Director, Payments Consulting Ltd
Monica Eaton-Cardone, COO & Co-Founder, Chargebacks911 & Fi911
Michael Oliva, Director – Franchise Management, Mastercard
Jason Costain, Head of Fraud Strategy and Relationship Management, NatWest
Thomas Helldorff, VP Airlines, Travel & Hospitality, Worldpay from FIS

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The Payments Association exist to help drive the industry forward. As such the Payments Association may contact you about any future content or events that we think you may have a legitimate interest in. We will store your information securely and will never share your details with third parties other than the relevant resource(s) sponsor(s)/curator(s). You may opt out at any time. By clicking register you are agreeing to the terms of our Privacy Policy.

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Thought Leadership Session: Customer Disputes, Chargebacks and Double Credits