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Chargebacks911 and Fi911

Founded in 2011, Chargebacks911 is the first global company fully dedicated to mitigating chargeback risk and eliminating chargeback fraud. As industry-leading innovators, Chargebacks911 is credited with developing the most effective strategies for helping businesses maximize revenue and reduce loss in a variety of industries and sectors within the payments space.

Chargebacks911 provides comprehensive and highly scalable solutions for chargeback compliance, handling services and fraud strategy management. The company helps decrease the negative impact of chargebacks, thereby increasing revenue retention to help ensure sustainable growth for every member of the payment channel.

Chargebacks911’s unparalleled category experience and Intelligence Source Detection (ISD™) technology help identify the true source of chargebacks, optimizing revenue recovery opportunities, mediating disputes, safeguarding reputations, and proactively preventing future fraud. Chargebacks911 has also taken home the Customer Choice Award for Best Chargeback Management Solution at the CardNotPresent Awards for five years in succession.

Project Knowledge Partner:

Chargebacks911® is a leader in payments industry innovation, pushing the envelope in chargeback mitigation to help merchants recover more revenue than ever-before possible.

It provides innovative new solutions, patented technologies, and tactical dispute strategies to manage chargebacks – all of which are customised for more than 25 different industries, with flexibility to accommodate any payment method or sales tactic. This strategy is based on the fundamental principle that all chargebacks are produced by one of three sources: criminal fraud, friendly fraud, or merchant error. Non-technical and API integrations generate quick and effortless results.

Recently, the dispute experts at Chargebacks911 launched a new brand, Fi911, to support financial institutions with innovative back-office management technologies. Its proprietary DisputeLab™ makes resolving chargeback disputes faster and more efficient by optimizing each step in the dispute cycle.

Both Chargebacks911 and Fi911 are based out of locations in North America and Europe to support global merchants and financial institutions with on-demand, region-specific expertise. Chargebacks911 has received many accolades for its dedicated work in the space, and has been named the Customer Choice Award for Best Chargeback Management Solution at the CardNotPresent Awards for four years in succession.

Articles

Chargebacks911 appoints Ex Ingenico CRO and payments powerhouse David Jimenez to Chief Revenue Officer

Leading dispute technology specialists, Chargebacks911,  announces the appointment of fintech workhorse and strategic leader, David Jimenez, as Chief Revenue Officer (CRO).

Chargeback Reversal Rate of Just 10% Could Deal Fatal Blow to Travel Merchants Post-Covid, New Study Finds

A fascinating new report, Fraud and Chargebacks in Travel, has been launched by merchant dispute specialist Chargebacks911, in conjunction with industry thought leader and travel research firm, Airline Information. It offers merchants a thought-provoking look at the substantial scale of the challenge that chargebacks present to the industry and proposes solutions for mitigating chargeback threats and payment fraud events.

EX ACCERTIFY HEAD OF DISPUTE MANAGEMENT, JENNIFER LICHNER, JOINS CHARGEBACKS911 AS SVP OF OPERATIONS

Leading dispute technology specialist, Chargebacks911, today announces the appointment of Ex Accertify Head of Dispute Manager, Jennifer Lichner, as SVP of Operations.

Rapid global expansion in sight, as Chargebacks911 appoints Mastercard VP, Brad Dillahunty, as Chief Product Officer

Leading dispute technology specialist, Chargebacks911, today announces the exciting appointment of technology management leader, Brad Dillahunty, as Executive Vice President and Chief Product Officer (CPO) at Chargebacks911 and sister brand Fi911.

New Report Reveals both Risk and Opportunity in Chargeback Space

The new 2021 Chargeback Field Report, published by Chargebacks911, reveals that Covid-19 had a significant impact on the payments space. However, many of the trends observed were already underway years before the pandemic struck. There are opportunities for merchants—and other entities in the payments space—to improve procedures and eliminate risk. However, this will take a significant effort.

8 out of 10 merchants have seen an increase in friendly fraud, according to the 2021 Chargebacks911 Field Report

The latest piece of groundbreaking industry research from dispute resolution specialist Chargebacks911, The 2021 Chargeback Field Report assessed over 400 merchants across the US and the UK and identified a dramatic rise in friendly fraud over the past three years, with 80% of merchants seeing an increase in false claims. In addition, while 94% of merchants consider friendly fraud to be a problem for their business, less than 30% are taking steps to combat it. This behaviour indicates that there is a knowledge gap preventing merchants from confidently combating fraudulently filed chargebacks. Other headline stats include: • 68% of merchants have seen the pandemic cause an increase to their chargebacks • Nearly a third of merchants experience difficulties contesting illegitimate chargebacks • And for every friendly fraud case that goes uncontested, 50% of cardholders will go on to commit the crime again in less than 60 days

Whitepapers

Customer Disputes – A review of Chargebacks and Double Credits - An Payments Association Whitepaper

This whitepaper sheds light on the unprecedented and sudden rise in customers claiming double refunds or ‘double credits’ through chargebacks and alternative avenues, particularly from the travel, hospitality, and entertainment sectors due to the pandemic. The paper identifies best practices and makes a series of recommendations on how to improve the customer dispute process for all stakeholders in the payments value chain.

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