Founded in 2011, Chargebacks911 is the first global company fully dedicated to mitigating chargeback risk and eliminating chargeback fraud. As industry-leading innovators, Chargebacks911 is credited with developing the most effective strategies for helping businesses maximize revenue and reduce loss in a variety of industries and sectors within the payments space.
Chargebacks911 provides comprehensive and highly scalable solutions for chargeback compliance, handling services and fraud strategy management. The company helps decrease the negative impact of chargebacks, thereby increasing revenue retention to help ensure sustainable growth for every member of the payment channel.
Chargebacks911’s unparalleled category experience and Intelligence Source Detection (ISD™) technology help identify the true source of chargebacks, optimizing revenue recovery opportunities, mediating disputes, safeguarding reputations, and proactively preventing future fraud. Chargebacks911 has also taken home the Customer Choice Award for Best Chargeback Management Solution at the CardNotPresent Awards for five years in succession.
Project Knowledge Partner:
Chargebacks911® is a leader in payments industry innovation, pushing the envelope in chargeback mitigation to help merchants recover more revenue than ever-before possible.
It provides innovative new solutions, patented technologies, and tactical dispute strategies to manage chargebacks – all of which are customised for more than 25 different industries, with flexibility to accommodate any payment method or sales tactic. This strategy is based on the fundamental principle that all chargebacks are produced by one of three sources: criminal fraud, friendly fraud, or merchant error. Non-technical and API integrations generate quick and effortless results.
Recently, the dispute experts at Chargebacks911 launched a new brand, Fi911, to support financial institutions with innovative back-office management technologies. Its proprietary DisputeLab™ makes resolving chargeback disputes faster and more efficient by optimizing each step in the dispute cycle.
Both Chargebacks911 and Fi911 are based out of locations in North America and Europe to support global merchants and financial institutions with on-demand, region-specific expertise. Chargebacks911 has received many accolades for its dedicated work in the space, and has been named the Customer Choice Award for Best Chargeback Management Solution at the CardNotPresent Awards for four years in succession.
This whitepaper sheds light on the unprecedented and sudden rise in customers claiming double refunds or ‘double credits’ through chargebacks and alternative avenues, particularly from the travel, hospitality, and entertainment sectors due to the pandemic. The paper identifies best practices and makes a series of recommendations on how to improve the customer dispute process for all stakeholders in the payments value chain.
Log in to access complimentary passes or discounts and access exclusive content as part of your membership. An auto-login link will be sent directly to your email.
We use an auto-login link to ensure optimum security for your members hub. Simply enter your professional work e-mail address into the input area and you’ll receive a link to directly access your account.
Instead of using passwords, we e-mail you a link to log in to the site. This allows us to automatically verify you and apply member benefits based on your e-mail domain name.
Please click the button below which relates to the issue you’re having.
Sometimes our e-mails end up in spam. Make sure to check your spam folder for e-mails from The Payments Association
Most modern e-mail clients now separate e-mails into different tabs. For example, Outlook has an “Other” tab, and Gmail has tabs for different types of e-mails, such as promotional.
For security reasons the link will expire after 60 minutes. Try submitting the login form again and wait a few seconds for the e-mail to arrive.
The link will only work one time – once it’s been clicked, the link won’t log you in again. Instead, you’ll need to go back to the login screen and generate a new link.
Make sure you’re clicking the link on the most recent e-mail that’s been sent to you. We recommend deleting the e-mail once you’ve clicked the link.
Some security systems will automatically click on links in e-mails to check for phishing, malware, viruses and other malicious threats. If these have been clicked, it won’t work when you try to click on the link.
For security reasons, e-mail address changes can only be complete by your Member Engagement Manager. Please contact the team directly for further help.
