Founded in 2011, Chargebacks911 is the first global company fully dedicated to mitigating chargeback risk and eliminating chargeback fraud. As industry-leading innovators, Chargebacks911 is credited with developing the most effective strategies for helping businesses maximize revenue and reduce loss in a variety of industries and sectors within the payments space.
Chargebacks911 provides comprehensive and highly scalable solutions for chargeback compliance, handling services and fraud strategy management. The company helps decrease the negative impact of chargebacks, thereby increasing revenue retention to help ensure sustainable growth for every member of the payment channel.
Chargebacks911’s unparalleled category experience and Intelligence Source Detection (ISD™) technology help identify the true source of chargebacks, optimizing revenue recovery opportunities, mediating disputes, safeguarding reputations, and proactively preventing future fraud. Chargebacks911 has also taken home the Customer Choice Award for Best Chargeback Management Solution at the CardNotPresent Awards for five years in succession.
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Chargebacks911® is a leader in payments industry innovation, pushing the envelope in chargeback mitigation to help merchants recover more revenue than ever-before possible.
It provides innovative new solutions, patented technologies, and tactical dispute strategies to manage chargebacks – all of which are customised for more than 25 different industries, with flexibility to accommodate any payment method or sales tactic. This strategy is based on the fundamental principle that all chargebacks are produced by one of three sources: criminal fraud, friendly fraud, or merchant error. Non-technical and API integrations generate quick and effortless results.
Recently, the dispute experts at Chargebacks911 launched a new brand, Fi911, to support financial institutions with innovative back-office management technologies. Its proprietary DisputeLab™ makes resolving chargeback disputes faster and more efficient by optimizing each step in the dispute cycle.
Both Chargebacks911 and Fi911 are based out of locations in North America and Europe to support global merchants and financial institutions with on-demand, region-specific expertise. Chargebacks911 has received many accolades for its dedicated work in the space, and has been named the Customer Choice Award for Best Chargeback Management Solution at the CardNotPresent Awards for four years in succession.