Jane has held banking roles across the UK covering policy and strategy formation, product management and development and relationship management. She combines strong strategic payments industry and market awareness with excellent stakeholder and customer engagement skills. She now provides the point of contact for Payment stakeholders on regulatory matters, and works closely with colleagues to coordinate engagement with regulators.
Her recent focus has been on customer protections, including the prevention and recovery of payments going to unintended or fraudulent payees. She works closely with Fraud Prevention colleagues on APP scam prevention and reporting, and assessing where payments data can help identify fraud.
She spent time working at the Payments Council as Director of Research and Policy leading the team which provided the ‘voice of the customer’ within the Payments Council’s activities, with specific focus on understanding customers’ changing use and needs of payment services. Responsibilities included defining the ongoing research and innovation programme, acting as sponsor/chair for related Payments Council delivery projects and the customer and technology forums, together with ensuring the timely production of its regular market and statistical publications.
She holds a BSc (Hons) in Modern Languages and Linguistics and is an Associate of the London Institute of Banking & Finance and is its Chief Examiner for the Certificate in Payments qualification.
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