Financial Crime 360 – 19th November 2024 
 

Registration and networking 
 

Opening Remarks  

Tony Craddock, Director General, The Payments Association 

Opening Ministerial Address  
 

Future of Payments and Fraud 

The traditional four-party model no longer looks as it did back in 2005. Whilst this evolution continues to improve the customer experience, it also results in a much larger attack surface for criminals to exploit. Criminals are uniting like never before in the dark web and taking more brazen steps than ever to perpetrate fraud. Fraudsters are using audio, text, images, chatbots, video, code, and Generative AI to make their way to consumers’ money. As payment rails shift from cards to account, let’s take a look at Visa’s winning battle against fraudsters. 

Natalie Kelly, Chief Risk Officer, VISA 

PSR KEYNOTE: Setting the scene on APP Fraud 

David Geale, Interim Managing Director, PSR 

KEYNOTE PANEL:  APP Reimbursement Review: Are the new regulations fit for purpose? 
 

• What are the immediate effects of the new regulations on the payments’ ecosystem?  

• What can we predict to happen over the next 12 months? How can government bodies provide better guidance on the new regulations? 

• Are we preventing legitimate business from taking place by putting up too many barriers for innovation? 

Moderator: Tony Craddock, Director General, The Payments Association 

David Geale, Interim Managing Director, PSR  

Tijs Broeke, Deputy Chairman, City of London Corporation 

Morning networking break 
 

FIRESIDE CHAT: Rising threats: approaching the growing issue of identity fraud 

Philipp Pointner, Chief of Digital Identity, Jumio 

KEYNOTE PANEL: Staying ahead of the curve: Building a collaborative ecosystem to combat financial crime. 

• Data collaboration: Is enough data being shared? Where are the current gaps?  

• Sharing insight: How should the industry keep on top of reporting vital information? 

• A holistic strategy: Are there collaborative strategic approaches which can be applied to address the latest threats? 

• Beyond “traditional” payments: What role do telecommunications providers and social media platforms play in our national fraud strategy? 

• Economic Crime Plan: As an industry, are we still on track for the final year of implementation and, what have we learnt to date? 

Moderator: Helen Fairfax-Wall, Chief Policy Officer, Which?  

Chris Oakley, Head of Fraud, Form3 

TBC, Senior Representative, Jumio 

Daniel Holmes, Director of Banking, Identity & Market Strategy, Feedzai 

Rebecca Marriott, CRO, Tide 

Dave Harcourt, Chief Security Adviser, BT Group 

Lunch & Networking Opportunity 
 

Track A – The Regulation Helpdesk 
 

Track B – The Protected Consumer                              

Track C – Beyond the Algorithm       

Beyond the AML checklist: A guide to future-proofing your AML systems. 

• What are the biggest factors you need to take into consideration when building a sustainable risk management system? 

• How are firms interpreting and implementing perpetual AML controls? 

• How do you leverage available technologies to be cost-effective and have sufficient controls?  

• How can data and AI be used effectively to speed up the process of detection? 

Will Monk, Chief Product Officer, Napier AI 

Fireside Chat: From manipulation to empowerment: communicating effective fraud prevention to the customer.  

• Which communication channels have seen the best results in conveying safeguarding information to the customer?  

• Is your communication plan fully inclusive to your customer base? 

• What should be done to increase consumer awareness of scams, their responsibilities and prevent abuse of the system? 

SPOTLIGHT: The Phantom Persona: Combatting synthetic identity fraud.  

• How do fraudsters create a synthetic ID? Where is the data coming from? 

• What are the challenges in identifying fake identities? What are the potential indicators? 

• How can we effectively use AI and data analysis to combat the threat? 

PANEL SESSION: Managing the regulation price tag. 
 

• How do you ensure scalability of systems & controls with the shrinking business budget?  

• How do you create a sustainable business roadmap in an uncertain regulatory climate?  

• How will smaller businesses cope with the rising cost of compliance? 

Tom Townson, Partner and Head of Financial Crime, Grant Thornton LLP 

Pallavi Kapale, Senior Financial Crime Officer (2LOD) – Financial Intelligence Unit (FIU), Bank of China 

PANEL SESSION: Beyond a one-size-fits-all approach for KYC. 

• How has enhanced AI technology optimised customer onboarding and fraud detection? 

• Which sectors, business or customers are still affected by AI bias and therefore continue to require a human in the loop? 

• Does the increased reliance on automated KYC hinder the goal of being financially inclusive? 

• What impact does consumer duty regulation have on AML compliance? How does this affect the speed of the financial crime prevention process? 

Claire Maillet, Fraud Product Owner, Vanguard 

David McKay, Financial Crime Manager, HSBC 

Iain Armstrong, Regulatory Affairs Practice Lead, ComplyAdvantage 

PANEL SESSION: AI – the double-edged sword 

• How is AI driving fraud strategy in the financial services industry? 

• What are the vulnerabilities in AI systems that make them susceptible to manipulation? 

• How will deep fakes and bot attacks continue to affect the industry looking forward? 

Rich Bromley, Director, Head of Fraud & Disputes Risk, Monzo 

Basak Uzun, Fraud and Data Lead Analyst, Meta (Facebook) 

Marc Corbalan, VP Vice President, RTP Analytics, A2A Risk Solutions, VISA 

The macro check: staying ahead of sanctions in a dynamic world. 
 

• What are the main priorities in the UK sanctions regime for the financial services sector? 

• How have the UK’s sanctions against Russia affected the payments landscape? How does this align with other sanctions’ regimes? 

• The ownership and control test: do we need a clearer framework to balance compliance with legitimate business activity?    

• How can businesses understand the parameters of your sanctions screening systems? How can this be tested? 

Case study: The heart of the matter: incorporating human psychology into your long-term scam prevention strategy.  

• What is the true impact of a long-term scam on a victim?  

• How do you effectively educate consumers? What are the red flags that consumers need to look out for? 

• To what extent can a business ask a customer to make a more informed decision? 

Moderator: Akila Quinio, Banking and Fintech Reporter, Financial Times 

Ronya Naim, MLRO & Head of Financial Crime, ClearBank 

Anna Rowe, Co-Founder of LoveSaid and Founder of Catch the Catfish   

Spotlight: The enemy within -Implementing systems to prevent insider fraud 
 

• How does a business detect suspicious activity including bribery and corruption from an insider? 

• What systems and controls can you implement to detect fraud from the source? 

• What strategies are you introducing to prevent internal corruption? 

PANEL SESSION: Privacy vs. security – The responsible use of customer data. 

• How is profile or transactional data used to inform fraud decision-making in financial services? 

• What are the risks of using natural person identifiers?  

• What data is necessary to create a realistic profile of the customer without breaching their privacy or GDPR? What are the main touchpoints for consumer duty checks? 

• How can you leverage data and analytics successfully to ensure that legitimate customers are unaffected? 

Rahul Das, Director of Payments, Livescore 

Debbie Grant, SVP Fraud, Citibank 

PANEL SESSION: Beyond Frictionless: building secure and streamlined customer journeys. 

• How much is the customer willing to sacrifice when it comes to their security vs ease of transaction?  

• What are the fundamental fraud controls you need to implement regardless of their ideal needs? 

• What are the latest technologies which bring your customer and safeguarding needs closer together?  

Caroline von Barnekow, Senior Head of Ethics and Compliance & Enterprise Risk, Farfetch 

Rebecca James, Executive Director Fraud, Chase Bank 

DEBATE: Can consortium intelligence provide insight that goes beyond the risk score? 

• How do banks overcome the limitation own customers in managing fraud? 

• How can explainability add insight to the operational process to guide better customer outcomes? 

• Does a consortium intelligence model enable smaller financial institutions to protect themselves from liability risk associated with APP Fraud refunds? 

Chris Oakley, Head of Fraud, Form3 

Daniel Holmes, Director of Banking, Identity & Market Strategy, Feedzai 

Afternoon networking break  

Fireside chat: The role of the regulator in combating financial crime 

Oliver Hanmer, Head of Compliance, PSR 

Fireside Chat: The KYC cost crunch: facing the growing costs behind identity verification. 

• What are the largest costs of verification and authentication? 

• How do you future-proof  

KYC processes against new technologies such deep fakes and voice mimicry? 

• What are the latest strategies which further enhance security within the entire customer lifecycle? 

• What should be on your roadmap as a priority over the next 3 years to ensure your system is safe and secure? 

Fireside Chat: Catching the criminal: the impact of collaboration. 
 

• How can data be used effectively to speed up the process of locating your criminal? 

• Why is building strong relationships with other parts of the industry important in reaching your goals? 

• Explore case studies and examples of successful collaboration. 

PANEL SESSION: Through criminal eyes: Exposing the APP fraud loophole. 

• Understand the ease with which unscrupulous characters could take advantage of the new PSR regulations on APP fraud 

• Get the latest insight from recent research carried out with industry, victims and criminals themselves on the impact this can have on the flow of payments 

• Hear about the mechanisms through which loan fraud can be committed and how this can be exploited in line with the new regulations – what is the solution? 

Tony Sales, Co-Founder, We Fight Fraud 

Hugo Remi, CEO, Cardaq 

Dr Nicola Harding, CEO, We Fight Fraud 

Gareth Dothie, Interim Head of Fraud Operations, City of London Police 

DEBATE: Digital identity – Is it an effective means of addressing financial crime? 

• What is the value and purpose of a digital identity for the financial services sector? How is this different for consumers? 

• To what extent has digital identity been adopted in other countries and what can we learn from them? What are the opportunities for the UK? 

• How do you ensure an individual’s privacy & freedom are maintained?  

Networking drinks reception 

1800 

End of Financial Crime 360 2024