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Gain the Lead

The first management consulting company for payment providers and neobanks in the EU.

Gain the Lead offers a combination of effective leadership training and software to initiate structural change in product, sales, and HR departments. We help you find the right customers, develop employees’ skills and increase the ROI of your financial technology business.

Articles

How Better Payment Training Can Prevent Bad Customer Experiences

Unless you’ve been living off the grid for the last 20 years, you’re well aware that the payment world is growing increasingly digital. So, it’d be logical to assume state-of-the-art technology is the predominant differentiator for payment companies — having the best tech should be the biggest competitive advantage, which implies businesses should heavily invest in R&D. However, based on consumer reviews, that’s not necessarily the case. Tech matters, but it’s not the biggest factor in the eyes of the consumer.

How to Develop World Class Payment Professionals

While the classic four Ps are important, the real difference-maker is outstanding service. Your employees’ engagements with prospects and customers not only drive sales but also spur the most powerful marketing tool in existence: word of mouth. There’s no shortage of advice on how to develop a world-class payment team. That said, the most impactful and eye-opening principle we’ve ever heard is: Do unto your employees as you would have them do unto your customers. Unfortunately, cultivating a high-performance team is not as easy as it sounds. That’s why we’ve outlined how fintech leaders can approach this challenge by looking inwardly at their internal processes.

Payment Training Programs: Every Fintech Needs It But No One Wants to Admit It

Is Payment Training Right For My Business? We’ll assume you’re a fintech or payment service provider that’s had tremendous success acquiring customers — perhaps a payment service provider that’s connected with Visa, Mastercard, banks, etc. — so, you’re well-positioned to help facilitate transactions for various merchants. Your primary pain point migrates from finding the right customers to finding the right people — payment professionals who can drive sustainable growth by maintaining relationships and delivering unparalleled service. Part of the solution is developing new and existing talent. The challenge is doing so effectively and efficiently.

Buy Now Pay Later - Does it have a future?

Do you think Buy Now Pay Later is the future of payment? In our white paper, we explore the benefits, drawbacks, opportunities, and even viability of this budding payment trend.

Common challenges of a growing fintech company (and how to avoid them)

Taking a Fintech that has proven its business model and turning it into a sustainable and profitable organization is a big challenge. We’ve captured three of the most common challenges fintechs face and we’ve outlined how to avoid them.

How to Build Team Resilience in a Stress-Ridden Fintech Workplace

Fintech companies are often flush with talent, but it’s their business environments that ultimately dictate their success. You could have all the right pieces in place, but if they don’t mesh or they aren’t equipped to address adversity, it won’t matter. That’s because team resiliency is not inherent — it must be cultivated, starting from the top down.

Whitepapers

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Buy Now Pay Later - Does it have a future?

Do you think Buy Now Pay Later is the future of payment? In our white paper, we explore the benefits, drawbacks, opportunities, and even viability of this budding payment trend.